Calls to REIWA info service increase

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Home buyers often call the REIWA Information Service to clarify their rights in relation to the pre-settlement inspection. Picture: Anita McInnes

TENANTS, landlords and homebuyers have made more 14,550 calls to the REIWA Information Service this year seeking clarification and assistance on a wide range of real estate matters.

REIWA chief executive officer Neville Pozzi said the volume of calls placed to the information service so far in 2017 had exceeded those received at the same time last year.

“The REIWA Information Service provides West Australians with direct access to local experts in the real estate industry who can educate them on areas they are unsure about and help resolve tricky property matters they might be facing,’’ he said.

“It’s been an interesting couple of years in the WA property market, with both the sales and rental markets facing challenges simultaneously.’’

Residential property management continues to be the most common topic the public ring in about, with 70 per cent of all calls for the year to date received from tenants and landlords.

The remaining 30 per cent of calls generally relate to residential sales.

Tenants most often wanted to know about the early termination of their rental lease, what rights landlords have to enter their property while it is tenanted and what rights they have with regards to repairs and maintenance of the property they rent.

Landlords most commonly call to seek information on the tenant’s obligation to pay rent, find out how the court system works in order to claim damages from a tenant and clarify their rights around abandoned goods.

Home buyers who call the information service generally do so to seek information about their obligations to obtain finance approval within a period of time and clarify their rights in relation to the pre-settlement inspection.

Sellers most frequently call to find out about the settlement process, satisfying contractual conditions and buyer requests which are not addressed in the contract.

Members of the WA public who are dealing with a REIWA agent can contact the REIWA Information Service with their real estate queries and concerns between 9am and 5pm Monday to Friday on 9380 8200.