TELSTRA says it is having some teething issues after infrastructure upgrades in the Yanchep area and is encouraging anyone having ongoing issues to contact them.
During the past week residents in Explorer St and Beachside Pde told Yanchep News Online they and their neighbours had been having issues with their internet and/or home phones since Friday, August 13.
One resident said their internet was only running at 25 per cent of normal speed.
They were told it was an internal electrical issue but said all their neighbours had the same problem.
Telstra regional manager Boyd Brown said there had been a series of upgrades to infrastructure in the Yanchep area that affected landline, Velocity and internet services.
Mr Brown said the upgrades started on August 13 and were expected to be completed by Friday, September 3.
He said unfortunately there appeared to be some ongoing connectivity issues for some customers following the upgrades.
“We are currently investigating why these outages and interruptions to certain services are still occurring,” he said.
This morning two residents said their service had returned but one said the speed was still very slow.
Mr Brown said they understood the frustrations of local communities when there was a loss of communication services.
“In this case we were endeavouring to improve and upgrade services for the future, but we’re having some teething issues.”
“We apologise to local residents for any inconvenience and want to reassure them that our technicians are working hard to get their services sorted as fast as possible.”
Mr Brown asked anyone experiencing ongoing issues to register a fault on 13 22 00.
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