Yanchep customer among those complaining about salesman

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Most complaints relate to the Tapping salesman’s claims the system he sells will both cool and heat homes but end up having no heating function. File picture

CONSUMER Protection is warning people to be aware a Tapping air-conditioning salesman appears to be back in business after receiving recent complaints from customers.

Consumer Protection  commissioner Lanie Chopping said in January a Yanchep customer paid $6480 to Alwyn Robert Healy for a system that had never been installed.

Since 2005 Mr Healy, while operating under several business names, has attracted about 180 consumer complaints.

Most of the complaints related to Mr Healy’s claims that the system he sells will both cool and heat the consumers’ homes but end up having no heating function.

Ms Chopping said on July 28, 2015 Mr Healy signed a court-enforceable undertaking, agreeing not to work in the air-conditioning sales and installation industry in WA in any capacity for five years.

The negotiated settlement brought to an end Supreme Court action which sought to have Mr Healy removed from the industry.

But in October 2019 Consumer Protection became aware that Mr Healy was again advertising his services under the business name of R.E.A.C.T.Air which was registered in September 2015.

Two other recent complaints have been received by Consumer Protection – in March a Cloverdale consumer paid $7500 to Mr Healy for a system that has only partially been installed and the consumer is not satisfied with the work carried out so far and in April  a Cannington consumer paid $7500 to Mr Healy for a system that is incomplete and is not working properly.

Ms Chopping said it was concerning to discover that Mr Healy was back in business.

“This is a man who has no regard for his legal obligations as a businessman and has no conscience when it comes to taking money from his unsuspecting customers and failing to deliver what he promises or what they have requested,” she  said.

“I couldn’t emphasise enough the need for WA consumers not to deal with Alwyn Healy no matter what business name he may be operating under or in what capacity.

“He has a dubious history with Consumer Protection spanning 15 years and a large part of our resources have been allocated to dealing with his vast amount of complaints and taking numerous legal actions against him.

“If you encounter any of Mr Healy’s advertising or promotional material, ignore it.

And if you have had the misfortune of having unsatisfactory dealings with him recently, please contact us so we can include your complaint in yet further legal action that we are now contemplating.”

If you have had unsatisfactory dealings with Alwyn Healy you can lodge a complaint on the Consumer Protection website

Inquiries can be made by email consumer@dmirs.wa.gov.au or by calling 1300 30 40 54.